Cancellations

TRAINING

  • All Training Cancellations (aside from Classes) are accepted via email with confirmation to the Office at any time up to 72 hrs prior to your appointment date.

 

  • 121 Training Cancellations (aside from Classes) made via email to the Office 24-72 hrs prior to appointment = 50%  charge if slot cannot be refilled

 

  • 121 Training Cancellations (aside from Classes) made with less than 24hrs notice  = full amount being due
  • Training Classes require minimum 24hrs notice to your Trainer or the Office if you are unable to attend.

**We keep each class total number of attendees low to help you & your dogs learning so please help us to fill the space if you’re unable to attend  😃 **

 

PET LODGE

  • Cancellations are accepted via email & confirmation at any time up to 72 hrs prior to your reservation start date (excluding Xmas & New Year) without penalty

 

  • Cancellations made via email  24-72 hrs prior to appointment =  50% charge

 

  • Cancellations made with less than 24hrs notice to appointment = full amount due
                              
  • Xmas & New Year period: Lodge bookings made for the period 15th Dec – 5th Jan are referenced as the Xmas & New Year Period.  These may be cancelled any time up to 15th Nov with your deposit being refunded.  Cancellations after this date will forfeit the deposit.